Guidance for Visiting Us
Frequently Asked Questions
Time for stay
Food Allergy / Vegitarian
Taking Photographs / Shooting Video
About Visiting Us
Can even men or children visit the estate?
Can I take pictures of estate, dishes or butlers?
Do you have a dress code?
Do you call me by specific name?
Can I come in with my wheel chair?
Matters related to reservations
Do I have to reserve in advance?
Can I get in your estate if I come directly?
There are no date/time I want on “Reservation” page.
How should I get in the waiting list?
I do not receive your confirmation mail after temporary reservation.
Received an email after making a temporary reservation, it says “different from the email address used at the time of reservation” during the final reservation process
Feel uncomfortable entering personal information such as your name
How many people can make a reservation?
I want to change the date and time of my reservation
I want to change the number of people in my reservation
I want to change the representative person.
I want to confirm or change my reservation details.
Cancellation policy for your reservation
What should I do if I can't visit as scheduled?
I would like to know more about cancellations.
I would like to know the payment method and payment deadline for cancellation fees.
I would like to cancel my cancellation.
Matter regarding payment
I would like to know the cost of visiting your establishment.
Can I use a credit card?
How do I pay the bill?
Information regarding the member's card.
I'd like to know more about the member's card.
I would like to know about the point benefits of the member's card.
Can I get a reissue of my lost member's card?
Details regarding anniversary cakes.
More details regarding anniversary cakes
Can I order an anniversary cake after making a reservation?
Can I order an anniversary cake without letting the representative know?