SWALLOWTAIL

We are not exclusively for women.
Men are also welcome to visit us.

Regarding children's visits, we kindly ask that they be 5 years old or older.
They must be able to sit on a chair alone and their presence should be included in the reservation and order, just like an adult.

Photography is prohibited within the estate premises, regardless of the purpose or subject.
Additionally, posting images of the estate's interior, including the scenery, butlers, footmen, menus, etc., without prior approval from the estate is strictly prohibited, regardless of the media used, including the internet.

If such a violation is confirmed, regardless of whether or not the policy was known, we reserve the right to refuse entry to the estate from that point forward.
We understand that this is a strict policy, but we appreciate your understanding and cooperation.

Please note that even if you are not taking photos, if you are seen holding a device with a camera function, such as a cell phone or smartphone, or if it is placed on the table, our staff may ask you to refrain from doing so.

However, it is allowed to take some photos at the entrance of the estate.
Please confirm with the doorman before taking any photos.
We kindly ask that you also consider the privacy of those around you when taking photos.

There are no specific restrictions on attire.
Please feel free to visit us in casual attire.

Our member's card benefits include the option to be addressed by your preferred name.
Therefore, we cannot address you by your regular name and will use the honorific you choose at the time of your reservation.

Please note that we require your legal name for reservation confirmation purposes, but we will not use it for any other purpose.

Of course, you are welcome to visit us.
However, please be aware of the following restrictions before making a reservation:

• Due to the structure of the building, it is not possible to enter using the elevator, and you will need to use the stairs.
  
• We ask that you kindly use the stairs with the assistance of your accompanying party as much as possible.
  Please understand that we cannot take responsibility in case of emergencies, and we appreciate your understanding.
  
• Please note that you will enter the building via a staircase on a relatively gentle slope of the servants' passage, rather than the main entrance.
  Therefore, we will not be able to greet you or see you off at our usual entrance.
  

Please make a reservation after understanding the above.
If you require a wheelchair, please contact us in advance.

Generally, we ask that you make a reservation in advance when using our estate.
However, if there are vacant tables available on the day of your visit, you are welcome to visit us even without a reservation.

We will provide information on the availability of tables on the day at the entrance of our estate.

If you wish to visit us and there is a “vacant” indication on the information board at the entrance or on our website, please inform the doorman directly on the day.

Please note that we cannot respond to inquiries regarding the availability of tables on the day by email or phone in advance, so please understand this beforehand.

If the desired table is not indicated on the “Reservation” page, it may already be fully booked or the estate may be closed on the day.

Regarding estate closures, we provide information on our website under “Closure and Time Changes”.

We are not currently accepting waitlists or cancellations.
As long as there is room available, cancellations will be treated as a regular reservation request.

Please note that we cannot respond to inquiries regarding the availability of tables on the day by email or phone in advance, so please understand this beforehand.

From 12:00 a.m. to around 12:30 a.m., there may be delays in email delivery due to server load caused by concentrated processing.

If you do not receive the email even after waiting for a while, there may be an error in the email address you entered.

The provisional reservation process also serves as a confirmation of the customer's identity for the reservation.
However, we cannot physically address issues such as incorrect email addresses or non-delivery due to various service settings, so we cannot accept corrections or retransmissions.

In this case, we apologize for the inconvenience, but we ask that you go through the reservation process again.

In addition, if there is a “.” (period) in the account name (the string before “@”) during reservation reception and you specify a “docomo.ne.jp” domain email address, it has been confirmed that the email at the time of application may not be delivered.

The cause and solution of this issue have not yet been determined, and in order to ensure a smooth process, the only option is to use a different email address or change the account name.

When entering your email address, there is a possibility that you may have made a mistake between upper and lower case letters or accidentally inserted a space.
We apologize for the inconvenience, but please reapply with a new application.

Also, if you try to complete the process after making a temporary reservation during busy times, you may receive this type of error message.
To smoothly complete the process after making a temporary reservation, please avoid doing so immediately after midnight.
Thank you for your cooperation.

We ask for the representative's address and phone number to ensure smooth operation, as it can be very difficult for us in the event of a cancellation just before the promised date or without any prior notice.

In the case of any inadequacy in the information provided, we may not be able to reserve a table for you, so we kindly request your cooperation.

At our estate, we prepare tables with a set number of people for each time slot.

We have tables available for a minimum of one person and a maximum of four people.
Please note that we cannot physically accommodate more than this number of people, so please understand in advance.

We accept reservations by table, and we are unable to accommodate changes in date and time.

We apologize for any inconvenience, but we kindly request that you cancel your current reservation and make a new one.

If the number of people falls within the range that can be selected for each table, you can adjust it freely without contacting us.

Even if there are vacancies, you can enter by paying ¥1,500 (dinner: ¥2,500) per vacant spot.

In addition, we cannot accept changes to the number of people outside of the range, so in that case, please cancel once and apply again anew.

If the representative is unable to visit us due to their circumstances, only the accompanying member who has entered their member's card number at the time of booking can change the representative.

(* If the number of people falls below the selectable number of people at the time of booking due to a change in the number of people, cancellation fees may apply.)
Also, if the accompanying member has entered their member's card number, there is no need to contact us in advance about the change.

We do not accept representative changes in cases other than the above.

If you change the representative without the accompanying member's member card number, you may not be able to enter, so we recommend that you provide the accompanying member's member card number as much as possible when making a reservation.

Also, please be sure to contact us by email in this case.

If there are applications that are intended for changes or transfers, such as intentionally entering multiple member's card numbers at the time of booking, we may refuse your visit from now on.

Please provide detailed information such as the reservation date and time, email address used for booking, and name when making inquiries or requesting changes to your reservation.

Please be aware that if the information provided is insufficient, our response may be delayed.

If you wish to cancel your reservation, we kindly ask you to follow the procedure outlined in the email sent to you and complete the cancellation process by 8:00 p.m. the day before your scheduled visit.

In the event that you cancel after the deadline or are unable to visit us on the day of your reservation, we will charge a cancellation fee, which must be paid by bank transfer.

Please note that while the deadline for cancellations is 7:30 a.m., if you are unable to visit us at the last minute, we ask that you contact us immediately.

If you cancel your reservation without notifying us, we will send you an email regarding the cancellation fee, and if we do not receive payment by the specified date, we reserve the right to refuse future reservations.
(This also applies to cancellations made with prior notice.)"

Cancellation fees will only be charged in the following cases:

• If you cancel your reservation after 8:00 p.m. on the day before the promised date, regardless of whether the procedure has been completed or the reservation is provisional.
  (Tea time: ¥4,000 per person)
  (Dinner time: ¥7,300 per person)
  
• If you do not visit us on the promised date without notifying us (no-show).
  (Tea time: ¥4,000 per person)
  (Dinner time: ¥7,300 per person)
  
• If the number of guests who visit us is less than the selectable number of guests.
  (Tea time: difference between the selectable number of guests and the actual number of guests × ¥1,500)
  (Dinner time: difference between the selectable number of guests and the actual number of guests × ¥2,500)
  
• If you arrive at the venue 50 minutes or more after the reserved time.
  (Tea time: ¥4,000 per person or the difference between the selectable number of guests and the actual number of guests × ¥1,500)
  (Dinner time: ¥7,300 per person or the difference between the selectable number of guests and the actual number of guests × ¥2,500)
  

The selectable number of guests is the range that can be selected at the time of application.
For example, if you reserve a table for “3-4 guests” and only “2 guests” visit, we will charge a “cancellation fee for one vacant seat”.

If you cancel your reservation after 8 pm on the day before your reservation or if you fail to show up, we ask that you make the cancellation fee payment via bank transfer.
We will provide you with the necessary information for the bank transfer, and we kindly request that you make the payment within one week of receiving the information.

In addition, if the number of people who show up is less than the number of people selected during the reservation process, we will charge the cancellation fee at the time of payment.

In order to protect personal information, we erase all application details when cancellation is processed at our facility.
Therefore, we cannot restore a reservation that has been cancelled once, on our end.

We apologize for the inconvenience, but please kindly make a new reservation from the beginning.

We do not charge any fees for table charge or service charge, apart from the order amount.

We accept JCB, VISA, MASTER, and AMEX credit cards.

However, even with IC cards, we cannot bring the terminal to your table, so we will ask for a signature instead of using a PIN.

We will bring the bill to your table about 20 minutes before you leave.
We will accept payment at your table at that time.

(Although the time for payment may be slightly earlier, please relax and enjoy until the promised time.)

We will come to you when you have finished your meal, but if you need to leave earlier than the promised time, please let our footman know.

For first-time visitors, we provide a “Member Registration Card” during payment.
When you visit us next time, please bring the Member Registration Card with the necessary information filled out and we will exchange it for an official “Member's card”.

Regardless of the amount spent, 100 points will be added to your Member's card per visit.

We offer various benefits based on the number of points accumulated, so please make use of them."

We provide information on the benefits of our member's card on this page.

If you have lost your member's card, we will give you a new registration card and issue a new card (with 200 points at the time of issuance).
Therefore, we cannot reissue a member's card that retains your points and membership number.

If the lost card is found, you can use the old card, but we cannot combine the points of the 2 cards.

• Take-out only.
  Cakes cannot be consumed on the premises.
  
• Advance reservation is required for Anniversary Cakes.
  
• Payment for Anniversary Cakes will be made at the same time as your bill upon your visit to the estate.
  
• The cancellation deadline for Anniversary Cakes is 6:00 PM, 2 days before your visit.
  After this time, we regret to inform you that we will charge for the number of cakes ordered, as we will have already prepared them.
  
• Even if you cancel your reservation for Anniversary Cakes after 6:00 PM, 2 days before your visit, we will still charge for the number of cakes ordered.
  
• Messages will be written on a plate.
  Please let us know if you want a message on your cake by the day before your reservation.
  If you do not need a message, you do not need to inform us.
  
• We can accept requests for messages or plates at any time after your reservation for cakes has been completed.
  Please provide your reservation date and time, and the name of the representative, and let us know your message in 20 characters or less using the inquiry form.
  
• Please note that in our environment, heart marks or other emojis may not be displayed correctly.
  For simple emojis like heart marks, please write them in parentheses like ""(heart mark)"".
  
• Unlike the birthday month benefit, even if you do not have a member's card, you can still request Anniversary Cakes for various celebrations.
  
• For more information, please refer to our guide on Anniversary Cakes.
  

We can also take orders for anniversary cakes after the reservation has been made.

Please provide us with your reservation date and time, the email address and name you specified at the time of booking, and any other relevant details in your message.
Please let us know that you would like an anniversary cake no later than 2 days before your visit.

If you wish, you can order an anniversary cake for someone other than the representative.
We can also accept orders after the representative make a reservation.

In that case, please contact us 2 days before your visit to let us know that you would like an anniversary cake, and provide us with the reservation date and time, the email address you specified when making the reservation, and the name of the representative as detailed as possible.

Regarding your desire to keep it a secret from the representative, if the type of cake and the text on it have been finalized 2 days before your visit, we will not contact the representative about the cake.
We understand that we can accommodate your desire for secrecy, but please understand that we cannot make any special arrangements, so we cannot guarantee absolute confidentiality.