English Guidance
- Reservation
- Reservations are open from 10 days before the day.
- We accept reservations only from Swallowtail website.
- If we have vacancy at the day, talk to our doorman and you can make reservations.
Check out the board at the entrance whether there are vacancies or not.
- [ 1st Step ] Reservation
- 1.Click "仮予約"(means "1st step") button.
- 2.Please enter your "e-mail address" and "number of people", and click "確認"(means confirm).
- 3."SWALLOWTAIL" administrative office(webmaster@butlers-cafe.jp) will give you reply e-mail "1st step mail".
- The reservation will not be confirmed at this moment.Please finish the 2nd step reservation in order to confirm the reservation.
- [ 2nd Step ] Reservation
- 1.Please access the URL described in "1st step e-mail".
- 2.Fill in your "members card number", "name" and "number of people".
- 3.Thank you! Your reservation is completed.
- 4."SWALLOWTAIL" administrative office(webmaster@butlers-cafe.jp) will give you reply e-mail "Reservation confirmation e-mail" within 2days.
- If you do not finish the 2nd step after 24hours, your reservation will be cancelled.And if you make reservation the day before, please finish your reservation by 23:00.
- Cancellation
- 1.Please access from the URL described in "Reservation confirmation e-mail".
- 2.Fill your e-mail address.
- Your cancellation is finished."SWALLOWTAIL" administrative office(webmaster@butlers-cafe.jp) will give you reply e-mail of the cancellation.
- ARRIVE LATE
- Please understand that we cannot extend your staying time because of other reservation.
- If you arrived 50 minutes behind reservation, we refuse your visit this time and also ask you cancelation fee (¥3,500 at tea time / ¥6,000 at dinner time) each person whatever reasons you may have.
- About Cancellation Fee
- We will ask you to pay ¥3,500(tea time) or ¥6,000(dinner time) per person under these conditions, could not cancel by 20:00 the day before your reservation and do not show at the time of the reservation.
- If you do not pay the cancellation fee within one week, we will refuse your reservation next time.
- Also, if you arrive less than the number you mentioned at the reservation, we would ask you to pay ¥1,000(tea time) or ¥2,000(dinner time) per person who did not show.